Service Desk Associate

Company Name:
Sears Holdings
Provides "World Class" Member Service by surprising and delighting our members every day. Performs daily responsibilities including, but not limited to: assisting customers, register operations, answering the phone, making P.A. announcements and completing business service transactions.
Ensures customer care and selling are #1 priority
Maintains a clean work area and replenishes required supplies
Monitors security alarms on front doors and logs all incidents in the Electronic Article Surveillance (EAS) logbook
Knows what reference materials are available and where to access them (Operations binder, ad copy binder, vendor/visitor binder, Electronic Article Surveillance (EAS) logbook, crisis and emergency procedures packet)
Displays strong skill sets in use of the Remote Maintenance Unit (RMU)
Follows corporate guidelines relating to Merchandise Claims & Control (MCC), Known-Loss Merchandise, and Open/Empty Packages
Understands and adheres to American with Disabilities Act (ADA) guidelines when assisting customers with special needs and follows up with the Front End Lead Associate to ensure wheelchairs are available and operational at all times
Offers great, friendly, and efficient customer service by responding quickly to customer calls, making eye contact, smiles and greet customers, answers customers questions and concerns
Answers telephone professionally; monitors incoming calls to ensure timely associate response. Understands and uses proper intercom (P.A.) etiquette
Processes returns on a continual basis and call associates as needed to return stray merchandise to its designated location on the sales floor
Understands the processing of Western Union transactions and money orders. Adheres to all policies and laws governing wire transfers
Understands how to use the on hand inquiry option in the register, and comply with register prompts
Communicates with the manager on duty regarding the completion of the Ad Verification form
Understands precise register functions including, but not limited to: processing all transactions, forms of tender, tax exemptions, rain checks, refunds, exchanges, and paying off credit card and layaway payments. Assist in training checkout service and service desk associates
Uses the Pathfinder in processing returned goods without UPC labels and defective returns
Follows all policies and procedures for efficient refund and exchange transactions, while protecting company assets and unit integrity
Monitors the sale circular and be aware of items that have sold out, substituted items, and/or if rain checks are being issued
Performs other duties as assigned
Good reading, writing, oral and arithmetic skills
Ability to lift and move merchandise, typically a minimum of 20lbs, but could be up to 100lbs
Ability to bend, lift, stretch and reach repetatively
Knowledge of store, services and locations of merchandise
Must be 18 years of age or older
EEO Employer
Requisition ID: 360854BR
Job Function: Customer Service
Employment Category: Regular, Part-time
State: New Jersey (NJ)
State or Province/City: AVENEL
Location: 1550 ST GEORGE AVE,AVENEL, NJ 07001, US
Post Code: 07001
Post Date: 07/18/2014
Brand: Kmart
Business Unit: Stores - Kmart
Store: 03438: AVENEL, NJ

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