Customer service manager (avenel)

Company Name:
Compass Group, North America
A Fresh Approach to Great Results.
Charlotte-based Compass Group North America is the leader in foodservice management and support services.
By combining fresh ideas with the industry's greatest talent, we continue to set the standards for food and service excellence.
Our vision for success is a powerful one - to continue to rise above the competition in every aspect of our business - from leading-edge technology, to purchasing, to foodservice, to catering and vending, to facilities management and support services.
That kind of commitment commands only the best, and it.s our great people providing great service that generates our great results .
In turn, it's important to us that our talented employees be given the proper resources to achieve their fullest potential.
Play a key role in our future success:
Job Description:
This is a Great Opportunity to become a leader in a great company and growing Sector : of Compass Group, Canteen Vending Services.
As a Customer Service Manager, you will supervise and coordinate activities of route servicepersons to assure the highest standard of customer service by performing the following duties:
Responsible for the growth of our vending business.
Responsible for communication to and retention of client accounts.
Visit accounts and clients to maintain good relations and react to any comments, suggestions or concerns for the purpose of account retention; actively pursue pricing goals.
Coordinate vending installations in new and existing accounts; performs account location inspections and machine audits to ensure company standards are met.
Review route reports to ensure integrity, control spoilage rates, monitor and control labor costs; ensure quality, cleanliness, merchandising, customer service and company policies and programs are maintained.
Schedule and modify route structure to improve productivity and control overtime compensation.
Stay current and abides by all parts of collective bargaining agreements, where applicable. Qualifications:
Two year College degree preferred or the equivalent combination of education and experience.
Ability to calculate interest, commissions and pricing.
Experience in a route based business preferred
Ability to write reports and business correspondence.
Ability to effectively present information and respond to questions from managers, clients, customers, and the general public.
Valid driver's license and good driving record.
Great People.
Great Service.
Great Results.
At Compass Group North America, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve.
We retain the finest workers with a highly competitive compensation and comprehensive benefits plan.
If you're looking for a career where you set the standard for personal advancement, then Compass Group North America is for you! Working together, we will continue to experience success as the industry's best. Achieving leadership in the foodservice industry
Compass Group North America is a diversity growth-oriented organization.
Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates.
We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
Job ID: DDB11131441520

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