Senior Operations Manager

Our Senior Operations Managers are responsible for all budgetary, people development and operations objectives for one functional area of our Fulfillment Center (Inbound or Outbound). Additional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center (FC).Responsibilities:\u2022 Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.\u2022 Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.\u2022 Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Operations Managers accountable for their performance and the performance of their departments.\u2022 Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.\u2022 Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.\u2022 Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.\nBasic Qualifications\u2022 A completed Bachelor\u2019s Degree from an accredited university or 2+ years Amazon experience\u2022 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment\u2022 Experience with performance metrics and process improvement and Lean techniques\u2022 Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations\u2022 Candidates must be flexible to work a variety of hours as business demands, including overnight, weekends and holidays\nPreferred Qualifications\u2022 Degree in Engineering, Operations or related field and MBA preferred\u2022 Experience with a contingent workforce during peak seasons\u2022 Ability to handle changing priorities and use good judgment in stressful situations\u2022 Interest in long-term career development through assignments in multiple FCs across the nationAmazon is an Equal Opportunity-Affirmative Action Employer \u2013 Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.","@id":"526613","datePosted":"2017-06-01T07:00:00.000Z","title":"Senior Operations Manager","occupationalCategory":"Fulfillment & Operations Management","@context":"http://schema.org"

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