Customer Service Dispatch

XPO provides cutting-edge supply chain solutions to the world's most successful companies, including Disney,¬ Pepsi,¬ L'Or√ al, Toyota and many others. We're growing worldwide. And we're constantly looking for talented individuals at all levels who can deliver the caliber of service our customers require. If you're ready to give us your best, let's talk. We'd like to invest in you. (NYSE: XPO)


The Customer Service/Dispatcher provides exceptional services and support to both customers and business partners. As the Customer Service/Dispatcher, you will work to support the delivery, return and exchange of products, provide updates, resolve issues, and communicate necessary information to customers and business partners.


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Responsibilities



  • Assist customers and business partners concerning product deliveries, returns, and exchanges.

  • Diagnose, assess and resolve problems or issues in a timely fashion.

  • Communicate with customers when necessary, regarding shipments delay or other information required to process orders.

  • Process delivery order changes or cancellations.

  • Help initiate orders for replacements parts or correct errors (shortages, wrong item shipped, etc.).

  • Monitor progress of U.S. delivery routes.

  • Complete forms and determine required changes for service requests.

  • Obtain customer feedback.

  • Scan anti-tip and haul-away pods and verify stamps are completed correctly.

  • Other duties assigned to meet business needs.


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Knowledge, Skills, and Abilities



  • English/Spanish bilingual preferred.

  • Strong customer service skills and experience.

  • Ability to communicate with internal and external customers in a professional manner.

  • Exceptional attention to detail.

  • Ability to use logic and problem-solving skills to resolve issues.

  • Clear and concise verbal and written communication and comprehension skills.

  • Ability to work independently under tight deadlines in a rapidly changing environment.

  • Intermediate to advanced computer skills: web-based applications, and MS Office.

  • Ability to handle stressful situations resulting from high volume of phone calls, technical problems, frustrated customers and changes in departmental priorities or procedures.

  • Ability to perform routine mathematical calculations.

  • Strong organizational and multi-tasking skills.

  • One year of customer service experience, preferably in a call center environment.

  • High School diploma or GED is required.


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Work Environment and Physical Demands


The Work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



  • Extended hours including weekends

  • Able to lift up to 10 pounds

  • Spends most of the day on phone


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Disclaimer Language


The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time as needed.


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We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.




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