HDL Leader

We believe that service starts inside the organization and embrace a concept called "People First." At RH, do your best work in an inspiring space, enjoy a 50% product discount and receive opportunities for career advancement.
The Field Leader is an individual who can thrive in fast paced, results based, metrics driven team environment and be willing and passionate to deliver the "Ultimate Delivery Experience" to our client's every day.
The Field Leader must bring a high energy level and customer engagement to this role matching the company culture.
Supervising and assigning of specific responsibilities to the operations personnel. This would include daily work assignments with the ability to follow-up and maintain performance of those individuals.
Accountable for the performance of home delivery and logistics vendors measured against key performance metrics in the areas of cost, service, and quality of delivery.
Execute regular on-site visits and file audits of operational processes and delivery quality throughout the store delivery and home delivery networks; conduct root-cause analysis on audit non-conformities; implement corrective-actions in order to insure site compliance to standards.
Validate and enforce adherence to all defined standard operating procedures; develop, recommend, and implement changes to existing procedures to insure continual improvement in the areas of cost, service, and quality.
Communicate new processes and procedures to service providers; provide /facilitate field training and support as needed.
Drive continual improvement initiatives through thorough root-cause analysis, identification of valid corrective-actions to prevent future failures, and insure any changes to work processes or standards are implemented accordingly.
Address and resolve escalated customer service issues in a timely and thorough manner; provide sufficient resolution such that issues are addressed without the need for further escalation within the organization.
Insure that store logistical needs are being met or exceeded as defined by field sales leaders and store management personnel.
Maintain inventory accuracy within the HDL network at or above acceptable tolerance limits.
Insure field furniture repair and rework processes are sufficient to support the designated inventory condition code for a particular item.
Authenticate any/all field inventory destroy & destruction certificates.
Assist in the research, recommendation, and selection of logistics service providers that support the company's mission of delivering 1st class service to our customers.
Partner with peers to identify and implement best practices across geographic regions
All other duties as assigned.
Bachelor's degree in Business Administration, Logistics and Supply Chain Management, or related field and/or equivalent training and/or relevant experience is required.
7+ years of Management in the Furniture Home Delivery/route delivery experience.
5 -10 years work experience in transportation/logistics industry
Proven capabilities in managing outside service providers and 3rd Party Logistics providers.
Prefer experience working in a high-growth retail environment, preferably with specialized retailer or logistics service provider specializing in servicing the retail industry.
Travel requirements of up to 80%, primarily within an assigned geographic territory.
Ability to relocate is a plus.
Excellent ability of oral, written and listening skills.
Transportation/Fleet Service Home Delivery Management, which includes employee relations, performance management, hiring, training, and coaching.
Ability to read maps/control global positioning systems and follow oral and written instructions.
Excellent analytical, problem solving, and decision-making skills.
Must be able to work weekends and evenings (Tuesday - Saturday) and Monday deliveries when notified by the Leadership.
Process knowledge of business processes such as profit and loss, profit margins, accounting, and other related principles.
Relentless passion for providing class service to our sales organization and our customers.
Excellent verbal and written communication skills.
Excellent knowledge of PC applications.
Ability to work with minimal guidance or supervision in a time critical environment.
Ability to be flexible and quickly adapt to changing business needs, priorities, and processes.
Proven ability to address and solve problems in a creative, innovative, timely, and decisive fashion.
Strong time management and multitasking skills.
Understands "what needs to be done" and takes initiative to drive closure on key tasks and open items.
Be detailed oriented.
Be outgoing and wear a big smile.
Possess excellent interpersonal skills.
Possess a high-energy level.
Possess excellent communication skills.
Be both focused and disciplined.
Be reliable.
Possess experience related to US and state requirements for contracting owner/operators.
Possess in depth knowledge of local, state and federal contracting laws and regulations.
Demonstrate - proven success in leading, directing and motivating owner/operators and contractors.
Strong written and oral skills and ability to interact with people from multi-functional and diverse backgrounds.
Computer literacy is a must. MS Word, Excel, and Outlook are used daily and extensively in this position.
Ability to consistently lift/move furniture, bedding and accessories in access of 100 pounds.
Great benefits package with premier medical, dental and vision partners
Rewarding paid time-off plans, including vacation, sick time, personal days, company holidays and more
Substantial associate discount of 50% off regularly priced RH merchandise and 30% off sale items
Access to all RH Members Program benefits, including complimentary design services
High-value discounts with respected national vendors, partners and retailers
Generous Referral Bonus Program to reward associates for recruiting top talent

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